Resident Services Director Course

  • Effective with ALL registrations beginning April 1, 2021 – students will have 6 months from the date of registration, to complete the online coursework & exam.

    Who should be interested?

    This course is designed for the new Resident Services Director / Social Service Designee in skilled nursing facilities, but is also an excellent refresher/reference for experienced Social Service personnel.

    If you have questions about this content, contact Monica Perry @ 208.343.9735 or

    This program of training was developed for individuals who provide supportive social services to residents in long term care facilities in Idaho. Although the training is designed to help non-licensed Resident Services Directors who provide these services in facilities with less than 120 residents, the licensed social worker new to nursing homes will find the program of value in understanding the delivery of resident care that is unique to this environment. The licensed social worker who is required to be full time in facilities with more than 120 residents must meet the qualifications stated in the Guidance to Surveyors-Long Term Care Facilities document, F-TAG 850: A qualified social worker is an individual with–

    i. A bachelor’s degree in social work or a bachelor’s degree in a human services field including but not limited to sociology, special education, rehabilitation counseling, and psychology; and
    ii. One year of supervised social work experience in a health care setting working directly with individuals.

    LSW or MSW Preceptor. Each student is required to have a Licensed Social Worker preceptor with at least one [1] year post licensure in long term care, that will review and provide comment to each of the assignments. It is recommended the Licensed Social Worker providing consultation to the facility, be the preceptor for the student. The IHCA Education Coordinator will periodically monitor online work of the student and preceptor. Copy of the LSW current license will be submitted with preceptor agreement.

    Please note: The content presented is not meant to be all-inclusive.

  • Certificate of Completion

    On-line Distance Learning – Effective with ALL registrations beginning April 1, 2021 – students will have 6 months from the date of registration, to complete the online coursework & exam.


    A Certificate of Completion will be provided by IHCA once the student successfully completes all four [4] requirements:

    REQUIREMENT #1: Online distance learning course with LSW Preceptor. Consists of seven [7] modules and a cumulative on-line exam.

    Effective with ALL registrations beginning January 1, 2021 – students will have six [6] months from the date of registration, to complete the online coursework & exam.

    Each participant will complete:
    • a reading assignment
    • self-study assignments
    • online participation of thoughts/discussion
    • module quizzes
    • end-of-course exam (must achieve 80% or better)

    The format for this training program was revised in 2020. It is a self-study, competency-based, training program that is to be completed by the participant, a Resident Service Director. Each competency is a statement that represents the knowledge, skills, and attitude that effective Resident Services Directors (RSDs) should know and be able to do. It is expected that participants will have varying backgrounds and experiences. Therefore, participants are encouraged to self-assess their ability to perform the competencies by completing the self-assessment tool in the beginning of each module and to concentrate on the areas that are weakest.

    There are seven modules. Each module concentrates on a major duty area of the job of a Resident Services Director. Four of the modules (I, II, V, and VI) have a self-assessment tool of knowledge that each participant should complete to identify how well they understand the content. The other three modules (III, IV and VII) have self-study assignments to complete that will take the place of the self-assessment of knowledge. The content presented is not meant to be all-inclusive, many tasks are best learned while doing the work of a Resident Services Director.

    The online program consists of ~ 120 hours of self-study that are to be accomplished by completing assignments as outlined in the Supplement Manual, Self-Study Assignments for Completing the Resident Services Director Training Program in Long Term Care. These assignments require dedication of the participant’s own time. The student and their LSW preceptor are encouraged to set deadlines for submitting the assignments to help complete the program in six months.

    REQUIREMENT #2: In-person attendance. (6 hours) Attendance at one Resident Services/Social Services track. * This is usually held twice a year.

    • January 31, 2023 Winter Workshop (Boise Centre)
    • July 12, 2023 Summer Convention (Boise Centre)

    *Prerequisite: Successful completion of the On-line Distance Learning Course – 3 weeks prior to the event!

    REQUIREMENT #3: Certificate of Attendance from each of the following trainings/workshops (8 hours):

    • Abuse, Neglect Investigation & Reporting (1.5 – 2 hours)
    • Mastering the Art of Dementia Care (7 hours)

    REQUIREMENT #4: Work Experience Verification. The participant is also expected to complete 1040 hours of clinical time or work in the position of a Resident Services Director in a skilled nursing facility. Hours already worked as a Resident Services Director under supervision of a licensed social worker counts toward this time. The participant must submit the Work Hours Verification Form signed by administrator.

    Upon successful completion of all 4 requirements, IHCA will issue a certificate of completion.

    Grading. There is a quiz at the end of each module and a comprehensive exam at the end of the course. The student must pass each quiz and the exam with an individual grade of eighty percent [80%] or better.


  • Fees

    $199 per person

    Resident Services Director ON-LINE TRAINING (SNF)

    The course is not transferable & NO REFUNDS will be issued after you purchase the course.

    Please NOTE: Effective with ALL registrations beginning April 1, 2021 – students will have 6 months from the date of registration, to complete the online coursework & exam. After 6 months, student must re-register at full fee.

    Following completion of the online course, the student will be required to attend the “Social Services / Resident Services Track” at the next annual Convention OR March Workshop.

    Please read How to Register to learn more about the registration process.


  • Social Service / Resident Services Director Track Agenda

    Draft Agenda – will be e-mailed to students 3 weeks prior to event.

Register Now!