2020 AHCA/NCAL Silver Award Workshop

REMINDER: BEGINNING JAN 1, 2015, ALL IHCA EVENT REGISTRATION FEES MUST BE PAID IN FULL, PRIOR TO ALL EVENTS, TO RECEIVE NAME BADGES AND ENTER SESSIONS!!! IF we have not received payment by the Friday prior to the training you will be required to pay by credit card.

  • Overview

    In partnership with several state affiliates, IHCA presents a SILVER Quality Award virtual workshop series to help you better understand the Silver Award application criteria, scoring, and strategies for a successful 2020 application submission.

    Applicants must receive a Bronze – Commitment to Quality Award before applying at the Silver level.

    This workshop will assist you in your journey to Silver!

    Bronze recipients have three years to apply for Silver from the year they received the Bronze award. Silver recipients outline their systematic approaches and demonstrate sustainable organizational and process results linked to their key customer requirements, success factors and challenges. This workshop is about more than an award; besides gaining a better understanding of what examiners are looking for and how to use the award criteria as an improvement tool, you will learn how to use the award process to focus, align, and accelerate your performance excellence efforts thus becoming a high-performing organization.

    The AHCA/NCAL National Quality Award Program provides a pathway for providers of long term and post-acute care services to journey towards performance excellence. The program is based on the core values and criteria of the Baldrige Performance Excellence Program.  The second step in the AHCA/NCAL National Quality Award Program is the Silver – Achievement in Quality Award.

    At the Silver Award level, applicants continue to learn and develop effective approaches that help improve performance and health care outcomes. The Silver criteria, based on the Baldrige Excellence Framework, provide applicants with a thorough assessment of how their organization works, its effectiveness, and tools for improvement in their approaches. The Silver level gives a clear pathway for recipients moving to the highest honor of recognition, the Gold – Excellence in Quality Award.  

    Learner Objectives:

    1. Gain an understanding of the value of moving from Bronze recognition to Silver.
    2. Go behind the scenes of the assessment process to understand what examiners are looking for and why that is important – beyond an award application.
    3. Understand the details of the Baldrige process and results categories.
    4. Identify your organization’s strengths and opportunities for improvement as you practice writing responses with the assistance of experienced examiners.


    • Review your Bronze application and have a copy with you.
    • Review the eligibility requirements in the 2021 Silver Criteria and Application document to ensure you are eligible to apply.
    • Access a copy of the 2021 Silver Achievement in Quality Award Application & Criteria.

    AHCA/NCAL National Quality Award Program – Information HERE

    November 12, 2020 – 8PM EST​ – Intent to Apply (ITA) Deadline


    Glenn Bodinson, FACHE, founded BaldrigeCoach to help organizations improve their performance. BaldrigeCoach clients have won 21 Baldrige Awards. In the past seven years, 16 AHCA/NCAL Gold Quality Award recipients and more than 50 AHCA/NCAL Silver Award recipients have used the BaldrigeCoach system.

    Kay Kendall spent more than 20 years as a quality executive leading large-scale change initiative across diverse industries. From 2002 through 2005, Kay served on the Panel of Judges for the Malcolm Baldrige National Quality Program after serving as an Examiner and Senior Examiner for the Program for six years. She continues to serve as an Alumni for the program. She has been a facilitator of the national training for examiners since 1998. She was a Master Examiner and Team Leader for the AHCA/NCAL Quality Award from 2011 – 2015.

    Maryruth Butler, Executive Director of the only Skilled Nursing Facility to win both the Gold and the Baldrige Award had this to say, “They helped us improve the way we described our processes and presented our results to meet the scoring guidelines. By following their application preparation processes, we saved significant time and money. Kay and Glenn made it fun to improve our organizations’ performance, tell our story, and win recognition with the AHCA Quality Award.”

  • Dates/Time

    Must attend all sessions & participants are required to participate on camera and audio.

    October 7, 9, 16, 23, 28

    TIME: 12-3 pm MT


  • Handouts

  • Fees


    • $49/person

    NAB Credits will be available provided you include your # during registration.

    Cancellations & No-Shows

    Cancellations are subject to a $50.00 fee if made more than seven (7) business days prior to the event. There will be no refund or credit granted for “no-shows” and cancelled registration within seven (7) business days of the event. Training dates are subject to change. Additional dates may be added due to demand. Please note — IHCA reserves the right to re-schedule any training that does not meet minimum registration requirements.

Register Now!