2020 AHCA/NCAL GOLD Award Workshop

REMINDER: BEGINNING JAN 1, 2015, ALL IHCA EVENT REGISTRATION FEES MUST BE PAID IN FULL, PRIOR TO ALL EVENTS, TO RECEIVE NAME BADGES AND ENTER SESSIONS!!! IF we have not received payment by the Friday prior to the training you will be required to pay by credit card.

  • Overview

    Preparing an application for a Gold AHCA/NCAL National Quality Award is a big step up from the Silver Award application. In the past three years only fourteen [14] percent of Gold Award applicants have earned site visits.  This workshop helps identify and prevent the five [5] most common reasons for not earning a site visit. By mastering the performance excellence fundamentals, creating your application plans, and refining your application skills will give you a head start on your 2021 Gold Award Application.

    The AHCA/NCAL National Quality Award Program provides a pathway for providers of long term and post-acute care services to journey towards performance excellence. The program is based on the core values and criteria of the Baldrige Performance Excellence Program.  The final step in the AHCA/NCAL National Quality Award Program is the Gold – Excellence in Quality Award. Recipients of the Gold Award are considered the best of the best in the profession.

    ​At the Gold Award level, applicants must show superior performance in areas of the criteria including leadership, strategic planning, and customer and staff satisfaction. By completing the Gold level criteria, organizations take their quality journey to a higher level through the valuable feedback received in the application process and thereby reaching organizational goals. Gold applicants address the Baldrige Excellence Framework in its entirety.

    Applicants are required to receive the Bronze – Commitment to Quality and Silver – Achievement in Quality Awards before applying at the Gold level.  This workshop will assist you in your journey to Gold!

    Learner Objectives:

    1. Describe the gold criteria and scoring guidelines.
    2. Plan the application preparation project.
    3. Master skills for presenting results.
    4. Master skills for describing processes.
    5. Describe systematic evaluation and improvement.
    6. Plan for writing and reviewing the first draft of your application.


    • Review your silver application and have a copy with you.
    • If you have previously applied for the Gold, have your feedback report available.
    • Review the eligibility requirements in the 2021 Gold Criteria and Application document to ensure you are eligible to apply.
    • Access a copy of the 2021 Gold Achievement in Quality Award Application & Criteria.

    AHCA/NCAL National Quality Award Program – Information HERE

    November 12, 2020 – 8PM EST – Intent to Apply (ITA) Deadline


    Glenn Bodinson, FACHE, founded BaldrigeCoach to help organizations improve their performance. BaldrigeCoach clients have won 21 Baldrige Awards. In the past seven years, 16 AHCA/NCAL Gold Quality Award recipients and more than 50 AHCA/NCAL Silver Award recipients have used the BaldrigeCoach system.

    Kay Kendall spent more than 20 years as a quality executive leading large-scale change initiative across diverse industries. From 2002 through 2005, Kay served on the Panel of Judges for the Malcolm Baldrige National Quality Program after serving as an Examiner and Senior Examiner for the Program for six years. She continues to serve as an Alumni for the program. She has been a facilitator of the national training for examiners since 1998. She was a Master Examiner and Team Leader for the AHCA/NCAL Quality Award from 2011 – 2015.

    Maryruth Butler, Executive Director of the only Skilled Nursing Facility to win both the Gold and the Baldrige Award had this to say, “They helped us improve the way we described our processes and presented our results to meet the scoring guidelines. By following their application preparation processes, we saved significant time and money. Kay and Glenn made it fun to improve our organizations’ performance, tell our story, and win recognition with the AHCA Quality Award.”

  • Dates/Time

    You must attend all sessions & participants are required to participate on camera and audio.

    October  6, 8, 12, 20, 27, 29

    Time:  12-3 pm MT



  • Handouts

  • Fees


    • $49/person

    NAB Credits will be available provided you include your # during registration.

    Cancellations & No-Shows

    Cancellations are subject to a $50.00 fee if made more than seven (7) business days prior to the event. There will be no refund or credit granted for “no-shows” and cancelled registration within seven (7) business days of the event. Training dates are subject to change. Additional dates may be added due to demand. Please note — IHCA reserves the right to re-schedule any training that does not meet minimum registration requirements.

Register Now!