2021 IHCA Maintenance Director’s WEBINAR #1

  • Course Overview

    This is Part 1 (of 3) offered as a part of the Maintenance Director Apprenticeship Program.

    This workshop is open to anyone but especially for Maintenance Directors currently working in an Idaho skilled nursing, assisted living, or ICF facility. It is designed to enhance the professional’s knowledge and is presented by subject matter experts. This interactive class will give the professionals the opportunity to share thoughts, challenges, best practices, and perspective.

  • Agenda

    Mountain Time Zone
    8:30 am – 11:15 am

    (2.5 CEUs)

    Beyond Maintenance: Your Role as a Member of the Management Team

    Maintenance Directors play many critical roles that have nothing to do with building maintenance.  They are often first responders, eyes and ears for nurses, points of contact for family members of residents, roving activity directors, cheerleaders, armchair psychologists and more.  This presentation will help you think differently about the significant impact maintenance directors have on the people in the buildings where they work.

    • Define management and leadership and discuss the differences
    • Examine leadership qualities of effective managers.  Understand & appreciate the multi-faceted role of the Maintenance Director
    • Describe how to manage and motivate staff
    • Discuss the multifaceted components of guest relations
    • Discuss effective communication to all parties
    11:15 am – 11:45 am LUNCH
    11:45 am – 1:45 pm

    (2 CEUs)

    Ombudsman, Adult Protective Services, & HIPAA

    • Identifying abuse, neglect, exploitation, and breach of confidentiality
    • Determine your responsibilities working with vulnerable residents
    • Identify residents’ rights
    • Your role & responsibilities in addressing accidents, incidents, complaints
    • How to approach someone living with dementia or other behaviors

    2:00 pm – 3:30 pm

    (1.5 CEUs)

    Managing Multiple Priorities, Projects & Deadlines from a Maintenance Perspective

    • Techniques for prioritizing projects
    • Achieve results through delegation
    • Prevent procrastination
    • Learn stress reduction

    3:45 pm – 4:45 pm

    (1.0 CEUs)

    National Emphasis Program (NEP) | David Kearns, CIH CSP, OSHA

    • A new 12 month National Emphasis Program (NEP) was introduced by OSHA and took effect last Friday, and targets CCRC’s, ALF, and SNF’s in their programs designed to protect employees from COVID exposure. This means for the next year, OSHA will be showing up at facilities to assure that at-risk occupancies are taking steps to minimize the risk of exposure to their employees.


  • Handouts

    Links to handouts will be e-mailed to registered attendees.

  • Fees

      • $99. up to 7 CEUs possible.

    Registration/payment for a live ZOOM webinar does not guarantee CEUs will be awarded.

    One [1] CEU is awarded for every sixty [60] minutes of actual live ZOOM webinar presentation time.

    CEUs are awarded only to those individuals:

    > Who are “registered” for the LIVE ZOOM webinar (no substitutions are made). Registered attendees receive a log-in link unique to the registrant and with a note that the link is “unique” and not to be shared, and with an additional NOTE: “IF you share your unique registration link or the phone number, you risk losing CEUs for this program!”
    > In actual attendance of the presentation (ZOOM “Attendance Report” documents actual time logged-in and logged-out. During the housekeeping comments, registered attendees are informed “to receive CEUs you must attend the entire presentation and complete the polling question at the end of the presentation.”
    > At the end of the presentation a polling question is provided for the registered attendee to “certify they have attended the entire presentation.”

    IHCA staff will pull “Attendees”; “Q&A” and “Poll” reports from ZOOM to ascertain registrants on the webinar, length of time they were on and completion of the polling “certifying” they attended the entire program. Only those registrants will have their name submitted to receive CEUs.


    Registrants are not to share their log-in link or webinar phone number. Doing so could result in the authorized registrant not receiving CEUs for the session.

    If a registrant is unable to attend, there is a link at the bottom of their registration e-mail, 1 day, and 1-hour reminder e-mails that allows them to cancel their registration for a refund, prior to the start of the webinar.

    Registrants must retain copies of their CEU certificate and any handouts in the event they are audited by the licensing agency.

    Education offered by IHCA may also be sufficient for other license types (i.e. social work, certified dietary manager, etc.) as long as the learning objectives and educational levels of the presenter(s) meet the licensure requirements. It is up to each attendee to determine the appropriateness of a session and whether it will meet the requirements of their license type.


Register HERE for the Maintenance Director Training!