Agenda

Thank you to our Sponsor: Blue Cross of Idaho

9:30 am – 10:30 am 1.0 CEU and 10:45 am – 11:45 am 1.0 CEU

Retention 911: Reviving, Inspiring, Engaging, Retaining! | Christopher W. Ridenhour, GFN, Nationally Traveled Speaker, Healthcare Management Professional, Accountability Coach, Expert Team Energizer, Certified Staff Whisperer, Czar of Leadership Retreats, Shenanigan Enthusiast, Mom’s Favorite!

No more “churn and burn!” No more wishing, hoping, teeth-gnashing, crossed fingers to keep folks from rushing to the exits! Are you ready to make this the “Year of Retention?” While our websites paint perfect pictures of teamwork and World Class Customer Care, does everyone really, I mean, REALLY, appear as engaged as they do on the home page? Imagine the levels of success your stakeholders would experience if every team member “embraced change”, “owned problems”, and took “personal accountability” for their part in creating an EXTRAORDINARY community. Organizations that fail to fully appreciate, coach, and inspire team members, lose the battle to retain them! Haphazard, nonspecific retention strategies result in negative outcomes including increased hospital readmission rates, loss of productivity, debilitating workplace stress, high accident rates, no-call-no-shows, pervasive overtime costs, as well as resident and family strife. The sheer impact of replacement costs threatens our ability to provide best-in-class care. GREAT NEWS AHEAD!

This session promises to transform the energy traditionally reserved for hand-wringing, complaining, and worrying into strategies that create inclusive, positive, and cooperative work environments. Come prepared to receive countless ways to kick this “workforce crisis” in the tail! Retention 911: Reviving, Inspiring, Engaging, Retaining! promises to take you into the hearts and minds of your colleagues to reveal what inspires and motivates them to truly LIVE your organization’s Mission, Vision and Values. This unique offering will serve as the Train-the-Trainer for anyone interested in becoming a “Certified Staff Whisperer.”

11:45 am – 12:00 pm Membership Meeting & $100 gift card Trivia ? sponsored by Blue Cross of Idaho

12:00 pm – 1:00 pm:  Lunch Break

1:00 pm – $100 Gift Card Trivia ? donated by Heartland Pharmacy.
1:10 pm – $100 Gift Card Trivia ? donated by Bedside X-Ray Service, Inc.

1:15 pm – 2:15 pm 1.0 CEU

Understanding Feelings as a Physical Phenomenon | Eric Collett, A Mind For All Seasons

Feelings occur because our life experiences get filtered through our beliefs, attitudes, knowledge, and prior experience, resulting in complex neurochemical experiences called feelings.  Humans often try to talk one another out of what they are feeling, but this is frequently ineffective and frustrating.  This program will help participants understand feelings in a different light and learn key ways of helping others regulate what they are feeling.

2:30 pm – 3:30 pm 1.0 CEU

Resilience: Life’s Great Shock Absorber | Julie S. Dresback, Governance, St. Luke’s Health System

Think back to New Year’s Day 2020, none of us would predict how the next year would unfold and the impact it would have on all facets of our lives. The social, economic, physical and psychological implications have affected us all in one capacity or another. But why is it that despite going through these hardships and uncertainty, we have seen some people and organizations “bounce back” while others have floundered? What is the secret sauce that helps people overcome adversity, distress, and trauma?

While the word “resilience” has seen a recent resurgence in its use, the term is not new. Its origins are from the Latin root resiliens meaning “to jump back”. Think of a rubber band that snaps back to its original state – resilience is our elasticity. Being resilient does not mean one won’t experience adversity or trauma, in fact, the road to resilience is paved with difficult circumstances and overcoming them. The more we overcome, the more resilient we become. In this session we will cover the definition of resilience, why it is important, and some practical mind sets and behaviors to increase it. My goal is for you to walk away feeling encouraged and empowered to invest in building your resilience – for yourself, your teams, your family, and your organization.

3:30 pm – $100 Gift Card Trivia ? donated by Bedside X-Ray Service, Inc.