2020-A IHCA Nurse Management for SNF Training-CANCELLED

REMINDER: BEGINNING JAN 1, 2015, ALL IHCA EVENT REGISTRATION FEES MUST BE PAID IN FULL, PRIOR TO ALL EVENTS, TO RECEIVE NAME BADGES AND ENTER SESSIONS!!! IF we have not received payment by the Friday prior to the training you will be required to pay by credit card.

  • Course Instructor

    This training will be presented by Demi Haffenreffer, RN, MBA. Demi has made long-term care her profession since 1973, first as a Director of Nursing and for the last thirty-five years as a consultant. Demi is known as a dynamic and interesting presenter. Her thorough knowledge of the regulations combined with her extensive hands-on experience provide for practical, everyday solutions to the challenges facing the care giver and facility.

    In 2011, Demi assisted the Colorado Foundation for Medical Care with a CMS grant to publish the Model Program for Quality Performance called “QAPI.” Demi is a facilitator for the AHCA Leadership Excellence Self-Assessment System and is currently serving on the Washington Health Care Association Quality Improvement Committee. She has served on the American Healthcare Association (AHCA) Quality Improvement Committee, Oregon State Resident Safety Review Council, the Steering Committee of MOVE (Making Oregon Vital for Elders, an outreach of the Pioneer Network), as a member of Oregon Patient Safety Commission, and as a Master Examiner on the Board of Examiners for the AHCA’s Quality Improvement Award, an award granted to the top performing facilities in the Nation. Demi has taught workshops nationally and internationally on a variety of subjects pertinent to long-term care and has authored five policy and procedure manuals.

    Her depth of knowledge, breadth of experience and her communication skills have made her a sought after resource and advocate for facilities facing regulatory disputes, as well as for expert review and testimony for attorneys facing litigation in the Pacific Northwest and nationwide.

  • Agenda

    Course Description/Overview


    In today’s regulatory and economic climate performance excellence is more vital than ever.  This three-day seminar will show you how to achieve award winning excellence for your facility including a systems approach to key aspects of quality improvement and survey management.  Topics will include a comprehensive review of the requirements of participation as well as how to establish systems and standards for the major clinical requirements.  Information on basic and advance methods for continuous quality improvement including measuring and analyzing data is included.


    Review and discuss the Federal Requirements and their interpretive guidelines.

    Discuss policies and procedures needed for compliance in the Federal Requirements.

    Design work processes and systems for quality care.

    List the key criteria of an effective quality management system.

    Develop key performance measures based on systems design.

    Analyze the role of the Nurse Manager in policy and procedure development and Continuous Quality Improvement (CQI)


    Day 1

    • Course Overview
    • Nurse Managers’ Role and Responsibilities
    • Review of the major systems approach to quality care
    • Requirements of Participation
      • Compliance issues
      • System development
      • Application of the requirements to survey situations

    Day 2

    • Requirements of Participation continued
      • Compliance issues
      • System development
      • Application of requirements to survey situations

    Day 3

    Quality Management system

    –  Key Components

    –  Quality defined

    –  Setting performance measures

    –  Measuring and analyzing

    Survey Management

    Leadership and the role it plays in a quality management system

    Handouts will be provided electronically.  Participants will need this link to the regulations:  https://www.cms.gov/Regulations-and-Guidance/Guidance/Manuals/downloads/som107ap_pp_guidelines_ltcf.pdf  

  • Hotels


    Springhill Suites Marriott – Boise ParkCenter
    424 East ParkCenter Blvd, Boise, ID 83706

    Room rate:

    $ 119 single / king (hotel tax not included)
    $ 119 queen / queen (hotel tax not included)

    NOTE: The ENTIRE facility is non-smoking.

    Includes breakfast, parking and internet access.

    Complimentary shuttle service to and from the Boise Airport.

    Cut-off date for making reservations at this group rate is 3/9/2020.
    Reservations made after this date will only be offered at the group rate if hotel availability permits.

    Book your group rate for Idaho Healthcare Association

  • Fees

    Listed rates include lunch and snack breaks each day of the training.


    • $450/person  Early-bird
    • $525/person after 3/19/20


    • $600/person Early-bird
    • $675/person after 3/19/20

    Cancellations & No-Shows

    Cancellations are subject to a $50.00 fee if made more than seven (7) business days prior to the event. There will be no refund or credit granted for “no-shows” and cancelled registration within seven (7) business days of the event. Training dates are subject to change. Additional dates may be added due to demand. Please note — IHCA reserves the right to re-schedule any training that does not meet minimum registration requirements.