Course Overview

Drive census, cut turnover, and reduce stress by becoming the communicator your customers deserve.

Come learn strategies to:

* Transform relationships with leadership & communication skills
* Implement the newest techniques in dementia care
* Drive census to 100%
* Improve employee retention
* Use the 5 pillars of successful interaction
* Define your culture
* Increases profits and potential
* Create customer experience

Presenters: Eric Collett & Sam Stoddard

Sam Stoddard – VP Homestead Senior Living

Sam is a keynote speaker, corporate trainer, licensed ALF Administrator and currently the VP of Operations overseeing AL, IL, HH, and Hospice. He has been the Executive Director of a 250 bed ALF – one of the largest in the nation. His positive approach and memorable trainings have impacted thousands of professionals and helped them to expand their vision, effectiveness, and ability to influence others.

Eric Collett – Principal & Owner: A Mind For All Seasons, LLC

Eric is a nationally recognized speaker, consultant and dementia expert, a licensed ALF administrator, and a teacher at Boise State University and the College of Western Idaho. Eric passionately believes that lifelong learning is a key to finding powerful new solutions to significant challenges and has spent 17 years changing lives through innovative dementia care techniques and leadership strategies.